Guaranteed 8 Hour Fix for Riello UPS
Your uninterruptible power supply (UPS) is your first and best line of defence to protect against power failures and dreaded downtime. But parts will fail or components will need replacing, you already know that, right? You’ll have contingency plans in place.
But can you truly rely on them when crisis strikes and your system goes down?
Too many UPS maintenance agreements are full of big promises that fail to live up to expectations. Emergency response times that fall short, contracts full of ‘ifs and buts’ and get-out clauses and T&Cs that put the needs of the provider ahead of you, the customer…
The New Diamond maintenance package from Riello UPS is a ground-breaking maintenance plan that commits to not only an emergency response within a set time-frame, but a guaranteed fix time too – a first for the industry. And if Riello fail to deliver, we’ll pay you compensation!
The Diamond Package includes:
- A certified UPS engineer on site within 4 hours of an emergency
- A guaranteed fix inside a further 8 hours
- Financial compensation to you, from us, if these targets aren’t met
- Advanced cloud-based remote monitoring through the exclusive Riello Connect service
As well as these 4 key pledges, the Diamond package also incorporates all the added-value assistance that already makes Riello UPS one of the most dependable UPS maintenance providers around –
- 24/7 access to UK-based technical expertise
- Fully-trained and certified service engineers
- Nationwide stock of spare parts
- Annual Preventive Maintenance Visits (PMVs)
- Replacement fans covered as standard
- No automatic contract renewals.
Contact Source UPS today to request a quotation or to find out more about the Riello Diamond Maintenance Package.
Call: 01252 692559 or email info@sourceups.co.uk
We have worked with Source UPS for several years now. We have a large number of rack locations throughout our busy campus, but the service visits are always carried out with out any problems. The team are very accommodating and have made some useful recommendations that we have adopted across our campus network. I would definitely recommend Source UPS.
